It has dawned on Delta that it had a huge PR nightmare when it was caught charging returning soldiers from Iraq and Afghanistan excess baggage fees.
But thanks to national outrage, led by Debbie Lee, a Gold Star Mom who works with Move America Forward, the largest pro-troops grassroots organization in the country, Delta has changed its policy.
DENVER (CBS4)- Delta Airlines has changed its luggage policy regarding U.S. Servicemen and women. The policy change comes after soldiers returning from Afghanistan claim the airline charged them hundreds of dollars in extra baggage fees.
Staff Sgt. Robert O’Hair of Lochbuie is one of the soldiers expressing his displeasure with Delta Airlines. He said the response to the YouTube videos is unexpected. The soldiers said they just “wanted to vent.”
O’Hair and other members of his unit were on the final leg of their return from Afghanistan, taking a Delta flight from Baltimore to Atlanta to get back to Fort Polk, La.